Every job a travel agency does — in one place.
Below is the full map of what Becko does out of the box. Click any module to see it in depth.
A booking record that captures everything.
From enquiry to ticketing, every detail of every booking — passengers, products, payments, commission, logs — sits in one record.
All Bookings
Searchable, filterable table with status, supplier-status, payment-status, date and price filters.
Create Booking
Multi-step wizard — customer, passengers, products, financials, commission — with smart defaults.
Import Booking
Bulk-import from CSV, PNR or partner systems. PNR converter turns airline GDS strings into structured data.
Pipeline
Drag-and-drop kanban from enquiry → confirmed → ticketed, with stage automation and email logs.
Product Analytics
Which destinations, hotels or airlines drive your margin. Slice by brand, agent and date range.
Templates
Save high-converting itineraries as templates and reuse them in one click for repeat customers.
Error Tracking
Logs every failed payment, broken supplier sync and reconciliation mismatch — so nothing silently breaks.
Team Management
Assign bookings to agents, set load thresholds and re-distribute work when someone's on leave.
Tickets
Customer-facing tickets and admin tickets — one inbox per agent, one queue for managers.
Share Links
Generate a token-secured link to share booking details with customers — they can pay in one click.
Booking Lock
Lock high-value bookings to specific agents so nobody can edit them by accident.
Activity Logs
Every field change, who did it, when and why. Audit-ready by default.
From lead to repeat customer, never lose the thread.
Quotations, itineraries, customer 360 — all linked, all searchable, all ready for the next campaign.
Customer Profiles
Every passport, preference, past trip, communication and outstanding balance in one record.
Customer Insights
Lifetime value, repeat rate, favourite destinations and propensity-to-book scoring.
Masterview
One screen for every sale across every brand. Roll up KPIs by team, brand or agent.
Team Performance
Live leaderboards, conversion rates, average margin and quote-to-book times per agent.
Brand Performance
Per-brand bookings, margin, refunds and customer sentiment.
Leads Management
Unified lead inbox from Facebook, Instagram, WhatsApp, website and walk-ins.
Quotations
Beautiful, branded quotes generated from booking products. Customers accept or counter in one click.
Itineraries
Day-by-day itinerary builder with combinations, custom inclusions and a public share link.
Combinations
Pre-bundle multi-destination packages once, sell them many times.
Quotation Analytics
Which quotes won, which lost, and at what price-point. Stop guessing your win rate.
A full agency-native finance suite.
Built so that finance teams can close the books without exporting a single CSV. Designed with travel quirks in mind.
Invoices
Auto-generated from bookings. Balance-payment tracking, reminders, reconciliation and reports.
Commissions
Per-agent, per-brand ledger of earned, claimed, paid and remaining commission. Catches what spreadsheets miss.
General Journal
Auto-posted entries with debit & credit reconciliation views — a real double-entry GL.
Bank Ledger
Every transaction, every account. Upload statements; AI categorisation suggests the right account.
Bank Reconciliation
One-click bank reconciliation with reusable category rules. Bulk-categorise hundreds of rows.
Becko Audit
Audit-grade income, expense, transfer and management-account drill-downs.
Cashflow Forecast
30/60/90-day forward cashflow built from confirmed bookings, supplier dues and recurring expenses.
P&L Statement
Real-time P&L by brand, agent or period — exportable for accountants.
Balance Sheet
Always-on balance sheet with travel-specific accounts (bed bank credits, supplier deposits, etc.).
Refunds
Track refunds end-to-end with reason codes and supplier claw-back.
Payment Gateways
Stripe, PayPal and local rails — reconciled the moment money lands.
Payment Reminders
Automated balance-due reminders by email and WhatsApp.
Bed Banks
Track Hotelbeds, Webbeds and other bed-bank balances against your spend.
Category Rules
Train the system once — every future bank line in that pattern auto-categorises.
Your supplier book — finally on the same page as your sales.
Supplier Profiles
Contact, payment terms, commercial agreements and historical performance per supplier.
Supplier Cashflow
Who you owe, when it's due, and what payments matched which bookings.
Reconcile Supplier
Match supplier statements line-by-line. Flag mismatches and credit notes automatically.
Supplier Reports
Volume, margin and reliability per supplier — pick winners with data, not gut feel.
One inbox for WhatsApp, Instagram, Facebook & comments.
Inbox
Threaded multi-channel inbox per brand. Assign, snooze, tag, internal-note.
Contacts & Users
Every messenger contact is auto-linked to their customer profile.
AI Flow Agents
Train an AI agent on playbooks, FAQs, and product catalogs. It books leads while you sleep.
Pipeline
A sales pipeline for conversations — leads progress from chat to confirmed booking visibly.
Conversation Metrics
Response time, resolution rate, agent vs. AI handle-time. SLA-ready.
WhatsApp Business
Templates, broadcasts, catalogs, deep-links, onboarding and compliance — all baked in.
Broadcasts
Segmented WhatsApp & Facebook broadcasts with delivery, read and reply tracking.
Catalogs
Sync your destinations to WhatsApp catalogs so customers can browse and tap to enquire.
Deep Links
One link, lands them in WhatsApp with the right brand, the right agent, the right context.
Comments
Pull Facebook & Instagram comments into the inbox — never miss a public reply.
Spend less, book more.
Campaigns
Plan, budget and measure cross-channel campaigns. Compare spend to bookings actually generated.
Analytics
Social, website and campaign analytics in one dashboard — per brand.
Lead Capture
Facebook lead-ads, web forms, walk-in capture — straight into your sales pipeline.
Remarketing
Audience-build past customers, abandoned quotes, and seasonal lookalikes — push to Meta in one click.
AI Deal Maker
Detects under-utilised inventory and proposes destination-specific offers to the right customers.
Loyalty Programs
Tiered programs with points, referrals and birthday triggers.
Social Channels
Plan and publish to Facebook, Instagram, TikTok from one composer.
Content Library
One central place for all your brand assets, captions, hashtags and design templates.
A creative studio inside your operating system.
Video Creator
Scene-based video editor — captions, gradients, shapes, Lottie, GIF, image and noise compositions.
Template Gallery
Hundreds of travel-specific video, story and reel templates. Drop in your destination and go.
AI Templates
Generate on-brand templates from a prompt — keep colours, fonts and logo locked.
Caption Studio
Auto-caption travel videos in multiple languages with destination-aware vocab.
Media Converter
Convert assets to the right ratio & codec for Reels, Stories, TikTok and YouTube Shorts.
Thumbnail Generator
Generate scroll-stopping thumbnails with destination images, text overlays and brand colours.
Asset Library
Per-brand assets, fonts and logos so every output is on-brand without rework.
The internal-ops layer most agency tools forget.
Attendance
Daily clock-in, punctuality reports and remote-work tracking.
Leave Management
Apply, approve and calendar-view leave across your whole team.
Employee Records
Personal, contractual and document storage — searchable and access-controlled.
Brand Management
Assign employees to brands; brand-specific permissions and visibility.
File Management
HR documents, contracts and policies — version-controlled and acknowledgement-tracked.
HR Reporting
Headcount, attrition, attendance and leave-balance reports — at any rollup.
HR Agent
AI HR assistant for policy questions, leave balances and document lookups.
Planner
Cross-team task management, with insights on what's slipping and who's overloaded.
Built like a serious business tool.
Role-based Permissions
Menu permissions, user permissions and per-action access. Every screen is permissioned.
Activity Log
Audit trail of every meaningful change across the platform.
Data Exports
Export any dataset — bookings, finance, customers — to CSV or accounting integrations.
System Status
Live status of integrations, queues and uptime.
Notifications
Smart in-app, email and WhatsApp notifications tuned by role.
Feed
An internal social feed for company announcements, wins, kudos and policies.
Internal Chats
Direct and group chats inside Becko — no more Slack tax for small teams.
Announcements
Targeted internal announcements with read tracking.
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